Adverse events, complaints and clinical negligence claims: what do we know?

Allsop, Judith and Mulcahy, Linda (2002) Adverse events, complaints and clinical negligence claims: what do we know? Project Report. Department of Health, February 2002, London.

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Calls for reform of the systems for handling clinical negligence claims and complaints
are nothing new, but the incentives for change have altered quite considerably over the last
two decades. Traditionally, concerns amongst policy makers have focused on the increasing
incidence of clinical negligence actions and the resulting cost to the public purse. These concerns
have been exacerbated by suggestions that a far greater number of patients than those who
bring a complaint or claim are the victims of adverse events. This suggests that the potential
cost to the public purse is even greater. But research into the incidence of adverse events has
also invoked intense debate about the wider implications for quality management. As the
language and culture of quality and risk management has been introduced into the NHS,
policy makers have become increasingly keen to ensure that lessons are learnt from adverse
events, complaints and claims.

Additional Information:Report for the Chief Medical Officer’s Advisory Group on Complaints and Clinical Negligence, Department of Health, February 2002
Keywords:clinical negligence, Adverse events
Subjects:B Subjects allied to Medicine > B990 Subjects Allied to Medicine not elsewhere classified
Divisions:College of Social Science > School of Social & Political Sciences
ID Code:8786
Deposited On:04 Apr 2013 12:27

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