Abstract

The development and delivery of digital services to citizens are vital to the modernisation of public administration and are key drivers of digital inclusion in rural areas. Digital services have a variety of benefits, including increased efficiency, transparency and improving the civic participation of citizens in remote areas. However, digital transformation often remains a challenge for businesses and government authorities. It involves rethinking processes and practices as well as breaking down barriers to adoption for both employees and citizens. This policy brief presents a range of solutions identified as part of the COnnecting Remote Areas (CORA) project. The project has explored how municipalities, stakeholders and users can work together to improve the development and delivery of digital services in remote areas