Lean production, information and communication technologies and operational performance

Marodin, Giuliano, Jabbour, Charbel Jose Chiappetta, Godinho Filho, Moacir and Luz Tortorella, Guilherme (2022) Lean production, information and communication technologies and operational performance. Total Quality Management & Business Excellence . ISSN 1478-3363

Full content URL: https://doi.org/10.1080/14783363.2022.2035214

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Lean production, information and communication technologies and operational performance
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Abstract

The main goal of the present research is to understand how the association between lean production and information and communication technologies (ICTs) (both internal- and external-oriented) impact on operational performance. A survey was conducted with data from 110 Brazilian manufacturers. The research constructs were validated through rigorous procedures (convergent and discriminant validity, and reliability), and hypotheses were tested using Ordinary Least Square regression. Our results indicate a mix of contradictory results, such as: (i) internal-oriented ICTs positively
moderate the effect of lean on operational performance; and (ii) external-oriented ICTs negatively moderate the effect of lean on operational performance. These results evidence the importance of understanding the systemic relationships between lean and ICTs, both internally and externally, that were not tested before. As practical implications, findings suggest that managers should prioritise internal ICTs implementation if they intend to increase the impact of lean on operational performance.

Keywords:lean production, operational performance, information and communication technologies
Subjects:N Business and Administrative studies > N100 Business studies
Divisions:Lincoln International Business School
ID Code:48883
Deposited On:26 Jul 2022 14:42

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