Towards welcome: Foregrounding voices and giving visibility to the marginalised in tourism workplaces and beyond

Rydzik, Agnieszka (2021) Towards welcome: Foregrounding voices and giving visibility to the marginalised in tourism workplaces and beyond. In: Women’s Voices in Tourism Research – Contributions to knowledge and letters to future generations. The University of Queensland, Brisbane, Australia, pp. 395-404. ISBN 9781742723570

Full content URL: https://doi.org/10.14264/817f87d

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Towards welcome: Foregrounding voices and giving visibility to the marginalised in tourism workplaces and beyond
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Abstract

This chapter sets out a framework for examining the multiple interlinking dimensions of (un)welcome. Comprising six dimensions – Body, Place, Encounter, Structure, Representation and Milieu – the framework can be used in a range of different contexts to problematise and understand perceptions and experiences of welcome from the perspective of the constructed Other. This could be, for example, tourists, minority groups, communities, workers. The piece argues that through gaining understanding into the lived experiences of (un)welcome of minority groups, we can come closer to making tourism experiences, workplaces and communities more inclusive. The final sections discuss the need for welcoming methodologies that foreground participants’ voices and give visibility to their experiences, and the need for a greater focus on a scholarship of welcome that engages students with social justice education to shape more reflective and critical citizens as well as professionals.

Additional Information:This is an open access book
Keywords:welcome, voice, minority groups, tourism, tourism workplaces
Subjects:N Business and Administrative studies > N800 Tourism, Transport and Travel
Divisions:Lincoln International Business School
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ID Code:46828
Deposited On:12 Oct 2021 15:22

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