Abstract

The research aims to empirically validate a multi-dimensional measure of total quality management(TQM) benchmarking within a humanitarian setting. This study is the first to investigate the dimensionality
the TQM benchmarks as used by international non-governmental organisations (INGOs). The proposed four-dimensional construct for measuring quality lends itself to lean and practical TQM framework for INGOs, allowing them a greater awareness and an appetite for aligning their operations with TQM principles. Utilizing survey data collected from participants working for United Nations agencies in the Middle East, the methodology consisted of a set of literature-backed quantitative procedures to test the validity of the previously suggested theoretical TQM-measurement model. An alternate model emerged and revealed that the TQM-benchmarking measurement model is a four-factor variate. The implications of the proposed model for implementing lean management practices by INGOs are discussed.

(6) (PDF) Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting. Available from: https://www.researchgate.net/publication/332977319_Validating_a_New_TQM-Benchmarking_Measurement_Model_in_an_International_Humanitarian_Setting [accessed May 10 2019].