Abstract

As we find greater potential for agent instructors, we must be aware of how their language use can affect the user and interaction as a whole. This study investigates the use of intentionally imprecise or vague language as a communicative strategy to mitigate the impact of instructions. We look at the effects it has on improving the perception of agents and user performance. A series of assembly tasks were ran in which users constructed Lego models with the spoken instructions of vague and non-vague agents. Results show that though the non-vague agent was seen as more direct and authoritative, responses to other attributes and performance were much more varied. Findings suggest there is potential for vague language human-agent interaction, though there are several obstacles in agent design to overcome first.