Serious games and the gamification of tourism

Xu, FeiFei (2017) Serious games and the gamification of tourism. Tourism Management, 60 . pp. 244-256. ISSN 0261-5177

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Gamification has become a focus of attention in an increasing number of fields including business, education,
and health care. Through a wide range of applications and support functions, its potential for the
tourism industry is significant. Gamification of tourism can contribute to a more rewarding interactions
and higher level of satisfaction, as well as increase brand awareness and loyalty to the destination. As one
of the first attempts to conceptualize gamification of tourism, this paper examines gaming in general
terms and the application of it in specific tourism fields. It identifies game design elements that can
contribute to a meaningful gamification. A few cases of best practices are presented to show how this
innovative concept can benefit tourism marketing. Implications for tourism marketing and management
are discussed as well as future research recommendations.

Additional Information:The final published version of this article is available at
Keywords:gamification, serious games, engagement, loyality, tourism experiences
Subjects:N Business and Administrative studies > N800 Tourism, Transport and Travel
Divisions:Lincoln International Business School
ID Code:32135
Deposited On:16 Jul 2018 14:00

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