Abstract

The aim of this research is to explore the effect of Big Data Analytics capable Business Process Management Systems (BDA capable BPMS) on ambidextrous organizations' agility. The ways in which the functionalities of BDA capable BPMS may improve organizational dynamism and reactiveness will be explored.
A theoretical analysis of the potential of BDA capable BPMS in increasing organizational agility, with particular attention to the ambidextrous organizations, has been performed. A conceptual framework was subsequently developed.
The research proposes a framework highlighting the importance of BDA capable BPMS in increasing ambidextrous organizations' agility. Moreover, the authors apply the framework to the cases of consumer-goods companies that have included BDA in their processes management.
The value of the proposed framework can be found in its ability to help managers to fully understand and exploit the potentiality of BDA capable BPMS. Moreover, the implications show some guidelines to ease the implementation of such systems within ambidextrous organizations. Accordincly, the research offers a model to interpret the effects of BDA capable BPMS on ambidextrous organizations' agility. In this way, the research addresses a significant gap by exploring the importance of information systems for ambidextrous organizations' agility.