Monetising human impacts. CLeMM: Customer Led Monetising Method

Sarhan, Saad and Pasquire, Christine (2017) Monetising human impacts. CLeMM: Customer Led Monetising Method. Project Report. Nottingham Trent University.

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Item Type:Paper or Report (Project Report)
Item Status:Live Archive


This study has developed a Customer Led Monetising Method (CLeMM) to assess the monetary value of the human impacts of Highways England's operational services. CLeMM is simple in concept, easy to use and adaptable to a wide variety of situations enabling Highways England to use it in surveys, focus groups and other customer consultations for the widest range of stakeholders. The method for using CLeMM is described in the CLeMM Guide as a separate report.

Keywords:Human factors, Highways, Monetisation method, Customer, Benefits realization, Social Value, Lean thinking
Subjects:N Business and Administrative studies > N200 Management studies
K Architecture, Building and Planning > K220 Construction Management
L Social studies > L300 Sociology
L Social studies > L100 Economics
Divisions:College of Arts > School of Architecture & Design > School of Architecture & Design (Architecture)
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ID Code:29309
Deposited On:24 Nov 2017 10:31

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