Abstract

The Web is the most pervasive collaborative
technology in widespread use today; however,
access to the web and its many applications cannot
be taken for granted. Web accessibility encompasses
a variety of concerns ranging from societal,
political, and economic to individual, physical, and
intellectual through to the purely technical. Thus,
there are many perspectives from which web
accessibility can be understood and evaluated. In
order to discuss these concerns and to gain a better
understanding of web accessibility, an accessibility
framework is proposed using as its base a layered
evaluation framework from Computer Supported
Co-operative Work research and the ISO standard,
ISO/IEC 9126 on software quality. The former is
employed in recognition of the collaborative nature
of the web and its importance in facilitating
communication. The latter is employed to refine and
extend the technical issues and to highlight the need
for considering accessibility from the viewpoint of
the web developer and maintainer as well as the web
user. A technically inaccessible web is unlikely to be
evolved over time. A final goal of the accessibility
framework is to provide web developers and
maintainers with a practical basis for considering
web accessibility through the development of a set of
accessibility factors associated with each identified
layer.