Abstract

Standard deep reinforcement learning methods such as Deep Q-Networks (DQN) for multiple tasks (domains) face scalability problems due to large search spaces. This paper proposes a three-stage method for multi-domain dialogue policy learning—termed NDQN, and applies it to an information-seeking spoken dialogue system in the domains of restaurants and hotels. In this method, the first stage does multi-policy learning via a network of DQN agents; the second makes use of compact state representations by compressing raw inputs; and the third stage applies a pre-training phase for bootstraping the behaviour of agents in the network. Experimental results comparing DQN
(baseline) versus NDQN (proposed) using simulations report that the proposed method exhibits better scalability and is
promising for optimising the behaviour of multi-domain dialogue systems. An additional evaluation reports that the NDQN agents outperformed a K-Nearest Neighbour baseline in task success and dialogue length, yielding more efficient and successful dialogues.