Focal points for a more user-centred agile development

Bordin, Silvia and De angeli, Antonella (2016) Focal points for a more user-centred agile development. In: International Conference on Agile Software Development, 24-27 May 2016, Edinburgh, United Kingdom.

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The integration of user-centred design and Agile development is becoming increasingly common in companies and appears promising. However it may also present some critical points, or communication breakdowns, such as a variable interpretation of user involvement, a mismatch in the value of documentation and a misalignment in iterations. We refine these themes, emerging from both literature and previous fieldwork, by analysing a case study performed in an IT company that adopts both software engineering approaches, and we further extend the framework with a new theme related to task ownership. We argue that communication breakdowns can become focal points to drive action and decision for establishing an organisational context acknowledging the value of user involvement: to this end, we suggest the adoption of design thinking and the active engagement of the customer in embracing its values.

Keywords:Data visualization, User centered design, Agile development, Communication breakdowns, Design thinking, IT companies, Organisational, Organisational culture, User involvement, User-centred, Software engineering
Subjects:G Mathematical and Computer Sciences > G400 Computer Science
Divisions:College of Science > School of Computer Science
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ID Code:25465
Deposited On:06 Jul 2017 11:00

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