Caputo, Andrea and Ayoko, Oluremi B. (2015) Getting to a stranger’s smile: the role of cultural intelligence in negotiation and conflict management. In: The 28th Annual Conference of the International Association for Conflict Management, 28 June - 2 July 2015, Clearwater Beach, FL, United States.
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Item Type: | Conference or Workshop contribution (Presentation) |
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Item Status: | Live Archive |
Abstract
This paper develops a conceptual model for the explanation of the role and impact of cultural intelligence (CQ) on conflict and its management and negotiation behaviors in culturally diverse environments. The literature on cultural diversity, conflict management and negotiation, and cultural intelligence is reviewed and systematized under the social identity theory. The present research makes two major contributions to the literature on diversity, conflict, negotiation and CQ. First (and given the scarcity of literature in this area), it reviews literature to explore the link between diversity, conflict, conflict/ negotiation strategies and CQ. Secondly, it builds a theoretical model that depicts diversity giving rise to conflict while conflict predicts organizational outcomes. The models also shows that CQ has an impact on the link between diversity and conflict but also directly impacting the conflict and negotiation strategies employed to manage conflict in organizations.
Keywords: | Diversity, Conflict, Conflict Management, Negotiation, Cultural Intelligence |
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Subjects: | N Business and Administrative studies > N200 Management studies |
Divisions: | Lincoln International Business School |
Related URLs: | |
ID Code: | 18658 |
Deposited On: | 16 Sep 2015 18:24 |
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