Abstract

Emotional intelligence is centred in self-awareness, empathy and leadership, as well as communication, relatedness and personal resilience. This book chapter is devoted to the therapeutic relationshps and focuses on barriers in particular. Authors explore various classifications of barriers to communication and particulalry offer reader to reflect on the internal barriers, which require emotional intelligence to be recognised and addressed. The chapter follows the book structure as a practical, user-friendly guide, which engages the reader on both an emotional and a cognitive level, offering an energising way for healthcare professionals to work more effectively as individuals and as part of a team. The activities provided are thought-provoking for personal study and ideal for session planning in larger groups. Emotional Intelligence in Health and Social Care book is recommended for all educators and students of medicine, nursing, social care and the Allied Health Professions.