Abstract

Tools are available to help people navigate when they are not quite sure where they should be going (e.g. GPS). In the care system there is (as yet) no available map to guide patients, users or carers to particular health and care services. This poster displays the mixed method research protocol in which we will investigate the potential role of ICT to support older people with multi morbidities to navigate through the care system. Three distinct work streams are set up to explore and analyse the current literature, patients’ perspective about their care network and patients’ experience about problems in their care system. A fourth work stream will bring these analyses together to generate design requirements for engineers in order to prototype an electronic tool. This will support patients to appropriately and successfully navigate through health and social care services.