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Park, Eerang (2012) How do hotels use social media? The case study of Twitter. In: 22nd CAUTHE National Conference, 6-9 February 2012, Melbourne, Australia.
Park, Eerang and Boo, Soyoung and Yu, Larry (2008) The influence of customer-contact service on hotel experience: guest satisfaction with front office experience in Washington, D.C. hotels. In: I-CHRIE Annual Conference, 30 July - 2 August 2008, Atlanta, GA, USA.