Promotion and evolution of sustainability performance measurement systems from a perspective of business process management

Pádua, Silvia Inês Dallavalle and Jabbour, Charbel Jose Chiappetta (2015) Promotion and evolution of sustainability performance measurement systems from a perspective of business process management. Business Process Management Journal, 21 (2). pp. 403-418. ISSN 1463-7154

Full content URL: https://doi.org/10.1108/BPMJ-10-2013-0139

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Item Type:Article
Item Status:Live Archive

Abstract

Purpose
The purpose of this paper is to create a conceptual proposal that considers the relevant aspects to guide the promotion and evolution of corporate sustainability performance measurement systems (SPMSs) from a perspective of business process management.

Design/methodology/approach
This study is divided into two phases. The first phase is a literature review with the study question was, “Which aspects need to be considered for promoting and evolving SPMS with a focus on business processes?” The second phase involved comparing these approaches and presenting a conceptual proposal with the relevant aspects for promoting and evolving a corporate SPMS.

Findings
In the literature review, the following aspects were considered relevant to promoting sustainability: strategy, integration, stakeholders, evolution over time and business processes. The conceptual proposal found each aspect relevant and complementary presented consideration for each, forming one SPMS pentagon.

Research limitations/implications
The comparison between the approaches is conceptual.

Practical implications
This study can help organizations address the evolution of their measurement systems systemically.

Originality/value
The summaries of the main considerations and evaluation issues provide starting points for organizations, researchers and students involved in sustainability-related matters. The discussion presented here can help organizations identify the strengths and weaknesses of their measurement systems and provide a basis for the promotion and implementation of improvements.

Keywords:Sustainability, Business process management, Corporate strategy, Measurement of performance, Pentagonal framework, Promotion of sustainability
Subjects:N Business and Administrative studies > N100 Business studies
Divisions:Lincoln International Business School
ID Code:40577
Deposited On:09 Apr 2020 09:45

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