Supporting SMEs’ internationalisation through a deeper understanding of Human and Technology Barriers: Applying Effective HRM processes from a developing country

Mendy, John and Rahman, Mahfuzur (2019) Supporting SMEs’ internationalisation through a deeper understanding of Human and Technology Barriers: Applying Effective HRM processes from a developing country. Journal of Organisational Effectiveness: People and Performance, 6 (4). pp. 205-226. ISSN 2051-6614

Full content URL: http://doi.org/10.1108/JOEPP-12-2018-0121

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Supporting SMEs’ internationalisation through a deeper understanding of Human and Technology Barriers: Applying Effective HRM processes from a developing country
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Abstract

Purpose: This paper investigates SMEs’ internationalisation from an emerging market perspective. It explores and applies HRM processes to small businesses’ internationalisation efforts in order to ascertain the extent to which human and technology-oriented barriers to internationalisation can be better understood and their processes better managed by SMEs.

Design/methodology/approach: The data collection and analysis involved a mixed method technique so as to identify the two dominant barriers faced by SMEs at the employer and employee levels. By using primary survey data obtained from 212 Bangladeshi SMEs, a partial least square based structural equation model (PLS-SEM) was successfully validated and its development enhanced the comparison of processes involved in managing people and technology-type barriers.

Findings: The research results highlight the importance of HRM processes in the proper management of both human and technology-type barriers, which are equally as significant to SMEs’ internationalisation.
Practical implications: The results highlight the urgent need for governments in emerging economies to prioritise SMEs’ internationalisation and to dedicate resources and processes in order to effectively optimise economic and social dividends. Such international organisations such as UN bodies, World Trade Organisation and the World Bank can utilised the study’s results to help in the crafting and implementation of new policy guidelines for staff, technology and restructuring project developments.

Originality/value: The examination of the link between humans and technology is a much under-represented area in developing countries and the actual contribution of effective HRM processes in the context of SMEs’ internationalisation is missing. Applying HRM processes to these aspects serve to deepen our knowledge of small businesses’ internationalisation efforts and the contributed model enhances professional practice and theory development in these disciplines and emerging economy.

Keywords:Entrepreneurship, Human Capital, Emerging markets, Resourcing systems, Strategic Partnerships
Subjects:N Business and Administrative studies > N600 Human Resource Management
N Business and Administrative studies > N211 Strategic Management
Divisions:Lincoln International Business School
ID Code:37126
Deposited On:17 Sep 2019 07:50

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