Potential of imprecision: exploring vague language in agent instructors

Clark, Leigh Michael Harry, Bachour, Khaled, Ofemile, Abdulmalik, Adolphs, Svenja and Rodden, Tom (2014) Potential of imprecision: exploring vague language in agent instructors. pp. 339-344. ISSN UNSPECIFIED

Full content URL: http://doi.org/10.1145/2658861.2658895

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Potential of imprecision: exploring vague language in agent instructors
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Abstract

As we find greater potential for agent instructors, we must be aware of how their language use can affect the user and interaction as a whole. This study investigates the use of intentionally imprecise or vague language as a communicative strategy to mitigate the impact of instructions. We look at the effects it has on improving the perception of agents and user performance. A series of assembly tasks were ran in which users constructed Lego models with the spoken instructions of vague and non-vague agents. Results show that though the non-vague agent was seen as more direct and authoritative, responses to other attributes and performance were much more varied. Findings suggest there is potential for vague language human-agent interaction, though there are several obstacles in agent design to overcome first.

Keywords:Human-agent interaction, instructions, vague language, communication strategies
Subjects:G Mathematical and Computer Sciences > G440 Human-computer Interaction
Divisions:College of Science > School of Computer Science
ID Code:34891
Deposited On:17 Apr 2019 08:19

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