Performance measurement in humanitarian logistics: a stakeholder approach

Schiffling, Sarah and Piecyk, Maja (2013) Performance measurement in humanitarian logistics: a stakeholder approach. In: Nordic Logistics Research Network Conference, 3 - 5 June 2013, Gothenburg, Sweden.

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Abstract

Purpose of this paper
The purpose of this research is to connect current literature on performance measurement in humanitarian logistics with stakeholder theory. This will provide a framework for a more customer focussed approach to performance in the humanitarian sector.

Design/methodology/approach
This is a conceptual paper that includes an extensive literature review on customers and performance measurement in commercial, non-profit and humanitarian supply chains.

Findings
While the beneficiaries are the customers of a humanitarian supply chain according to their very raison d’être, donors are the stakeholder group with the highest salience due to the greatest amount of power. Both groups have their own interests, creating a challenging environment for performance measurement. Standard business tools such as the balanced scorecard have to be adapted to this environment.

Research limitations/implications
This paper is conceptual and the proposed framework will have to be tested empirically.

Practical implications
The proposed framework can help humanitarian organisations focus their supply chain optimisations on the aspect of performance that are most relevant to their key customer groups.

What is original/value of paper
The research brings together the complexities of humanitarian supply chains with the increasing customer focus that can be seen in commercial service supply chains. Based on an assessment of stakeholder salience, the difference in key customer groups is analysed. The resulting framework provides indications for balancing their diverging needs.

Keywords:humanitarian logistics, performance measurement, stakeholder management
Subjects:J Technologies > J960 Transport Logistics
Divisions:Lincoln International Business School
ID Code:18463
Deposited On:24 Aug 2015 09:24

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