Using job support tools to increase individual productivity and improve workgroup performance

Coulson-Thomas , Colin (2003) Using job support tools to increase individual productivity and improve workgroup performance. Industrial and commercial training , 35 (4). pp. 142-147. ISSN 0019-7858

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Full text URL: http://dx.doi.org/10.1108/00197850310479114

Abstract

Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as “traffic-lighting” can also influence or change behaviour. The right tools increase understanding with each use. Job support tools can use whatever formats, from text and graphics to animations, visual images and video and audio material, best help understanding. Building knowledge into job support tools can make it easier for workgroups to excel at complex tasks. Significant improvements in individual performance and salesforce productivity can be achieved. The greatest benefits are usually achieved with relatively homogeneous groups of people undertaking similar tasks.

Item Type:Article
Additional Information:Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as “traffic-lighting” can also influence or change behaviour. The right tools increase understanding with each use. Job support tools can use whatever formats, from text and graphics to animations, visual images and video and audio material, best help understanding. Building knowledge into job support tools can make it easier for workgroups to excel at complex tasks. Significant improvements in individual performance and salesforce productivity can be achieved. The greatest benefits are usually achieved with relatively homogeneous groups of people undertaking similar tasks.
Keywords:Job design, productivity, Salesforce, tool design
Subjects:N Business and Administrative studies > N100 Business studies
Divisions:College of Social Science > Lincoln Business School
ID Code:941
Deposited By: Jill Partridge
Deposited On:09 Jul 2007
Last Modified:18 Jul 2011 16:15

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