A knowledge management process based support to support corporate crisis management, knowledge and process management

Koronis, Epaminondas and Ponis, Stavros (2012) A knowledge management process based support to support corporate crisis management, knowledge and process management. Knowledge and Process Management, 19 (3). pp. 148-159. ISSN 1092-4604

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Official URL: http://dx.doi.org/10.1002/kpm.1390

Abstract

In the crisis-prone and complex contemporary business environment, modern organisations and their supply chains, large and small, are challenged by crises more than ever. Knowledge management has been acknowledged as an important discipline able to support the management of complexity in times of crisis. However, the role of effective knowledge retrieval and sharing in the process of crisis prevention, management and survival has been relatively underexplored. In this paper, it is argued that organisational crises create additional challenges for knowledge management, mainly because complex, polymorphic and both structured and unstructured knowledge must be efficiently harnessed, processed and disseminated to the appropriate internal and external supply chain actors, under specific time constraints. In this perspective, a process-based approach is proposed to address the knowledge management needs of organisations during a crisis and to help management in establishing the necessary risk avoidance and recovery mechanisms. Finally, the proposed methodological approach is applied in a knowledge-intensive Greek small and medium enterprise from the pharmaceutical industry, producing empirical results, insights on knowledge pathologies during crises and relevant evaluations. Copyright © 2012 John Wiley & Sons, Ltd.

Item Type:Article
Keywords:crisis management, knowledge management
Subjects:N Business and Administrative studies > N100 Business studies
Divisions:College of Social Science > Lincoln Business School
ID Code:6614
Deposited By: Epaminondas Koronis
Deposited On:20 Oct 2012 13:04
Last Modified:04 Dec 2013 22:54

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