Baron, Steve and Harris, Kim and Harris, Richard (2001) Retail theater; the intended effect of the performance. Journal of Service Research, 4 (2). pp. 102-117. ISSN 1094-6705
Full content URL: http://dx.doi.org/10.1177/109467050142003
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|Item Status:||Live Archive|
Retailers selling very different types of merchandise are
adopting the phrase retail theater in their public descriptions
of their offers. The contribution of this article is an
assessment of the use of the theater metaphor in retailing,
especially with respect to the theatrical stage settings designed
to create specific intended effects on audiences.
Four forms of theater—theatrical realism, political realism,
surrealism, and absurd theater—are used as examples.
From the analysis of the theatrical performances, it is
seen that the role of the audience is always considered explicitly;
the role is different in different forms of theater,
and writers and directors are clear as to the role that they
would like audiences to adopt in a given performance.
Such an approach can be translated into retailing. Examples
are given of the intended customer (audience) effects,
which can be created from retailing versions of the four
|Additional Information:||Kim Harris is Kim Cassidy|
|Subjects:||N Business and Administrative studies > N100 Business studies|
N Business and Administrative studies > N200 Management studies
|Divisions:||Lincoln International Business School|
|Deposited On:||22 Jun 2007|
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