Managing IT services some practical considerations

Mcmanus, John and Howitt, Michael (2009) Managing IT services some practical considerations. ICFAI University Press Projects and Profits, 9 (10). pp. 50-53. ISSN 0972-5334

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Abstract

This paper describes the key elements of service delivery necessary to enable service managers to make informed judgements on those factors that result in poor service performance and risk.

Item Type:Article
Additional Information:This paper describes the key elements of service delivery necessary to enable service managers to make informed judgements on those factors that result in poor service performance and risk.
Keywords:Information Techology, Services, Performance management
Subjects:N Business and Administrative studies > N213 Project Management
Divisions:College of Social Science > Lincoln Business School
ID Code:3705
Deposited By:INVALID USER
Deposited On:01 Dec 2010 11:44
Last Modified:13 Mar 2013 08:51

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