Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting

Mahmoud, Ali and Hack-Polay, Dieu and Alatrash, Mayssa and Fuxman, Leonora and Grigoriou, Nicholas (2019) Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting. Nonprofit Management & Leadership . ISSN 1542-7854

Full content URL: https://doi.org/10.1002/nml.21371

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Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting
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Abstract

The research aims to empirically validate a multi-dimensional measure of total quality management(TQM) benchmarking within a humanitarian setting. This study is the first to investigate the dimensionality
the TQM benchmarks as used by international non-governmental organisations (INGOs). The proposed four-dimensional construct for measuring quality lends itself to lean and practical TQM framework for INGOs, allowing them a greater awareness and an appetite for aligning their operations with TQM principles. Utilizing survey data collected from participants working for United Nations agencies in the Middle East, the methodology consisted of a set of literature-backed quantitative procedures to test the validity of the previously suggested theoretical TQM-measurement model. An alternate model emerged and revealed that the TQM-benchmarking measurement model is a four-factor variate. The implications of the proposed model for implementing lean management practices by INGOs are discussed.

(6) (PDF) Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting. Available from: https://www.researchgate.net/publication/332977319_Validating_a_New_TQM-Benchmarking_Measurement_Model_in_an_International_Humanitarian_Setting [accessed May 10 2019].

Keywords:Total Quality Management, Benchmarking, Measure, Validation, International Humanitarian Organization, Humanitarian Sector, Middle East
Subjects:N Business and Administrative studies > N211 Strategic Management
N Business and Administrative studies > N600 Human Resource Management
N Business and Administrative studies > N100 Business studies
N Business and Administrative studies > N210 Management Techniques
N Business and Administrative studies > N200 Management studies
N Business and Administrative studies > N213 Project Management
Divisions:Lincoln International Business School
ID Code:35886
Deposited On:10 May 2019 08:43

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