Knowledge Management in the Public Sector: The Spilling Effects on Employee Performance Using the SECI Model

Mahmoud, Ali Bassam and Delrosario, Karina and Reisel, William and Pantsios, Archontis L and Hack-polay, Dieu (2018) Knowledge Management in the Public Sector: The Spilling Effects on Employee Performance Using the SECI Model. In: The British Academy of Management (BAM) Conference: Driving Productivity in Uncertain and, 5-7 September 2018, University of the West of England, Bristol.

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Knowledge Management in the Public Sector: The Spilling Effects on Employee Performance Using the SECI Model
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Item Type:Conference or Workshop contribution (Paper)
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Abstract

This research aims to explore the impact of knowledge management on performance, essentially through employee engagement, succession planning and leadership development, using the SECI model developed by Nonaka and Takeuchi, 1996 (Forst, 2012). The research uses a case study approach by examining the Public Sector of the Virgin Islands. We draw upon two survey instruments to analyse the variables in our model: Knowledge Management Assessment Instrument (KMAI) and Gallup Workplace Audit (GWA). Our results revealed that knowledge sharing enhances employee engagement, leadership development and succession planning. These findings could assist the public sector to understand the dynamics of knowledge management which can help increase employee engagement and the development of leadership.

Keywords:Knowledge Management, leadership development, employee engagement, performance, SECI
Subjects:L Social studies > L231 Public Administration
N Business and Administrative studies > N215 Organisational Development
L Social studies > L390 Sociology not elsewhere classified
N Business and Administrative studies > N200 Management studies
Divisions:Lincoln International Business School
ID Code:32309
Deposited On:20 Oct 2018 21:09

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