Leveraging icebreaking tasks to facilitate uptake of voice communication in multiplayer games

Hicks, Kieran and Gerling, Kathrin and Dickinson, Patrick and Linehan, Conor and Gowen, Carl (2017) Leveraging icebreaking tasks to facilitate uptake of voice communication in multiplayer games. In: ACE 2017, 15 - 17 December 2017, London.

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Item Type:Conference or Workshop contribution (Paper)
Item Status:Live Archive

Abstract

Voice Communication (VC) is widely employed by developers as an essential component of online games. Typically, it is assumed that communications through this mechanism will be helpful and enjoyable, but existing literature suggests that the entry into VC can be problematic. In this paper, we present a study that attempts to mitigate player discomfort when first engaging with VC with strangers, through the use of traditional icebreaking tasks. We integrate these into the game RET, an online cooperative first person shooter which requires effective communication for players to succeed. An online user study with 18 participants suggests that icebreaking tasks can contribute to a positive VC experience, but their inclusion also creates further issues to be considered for successful integration.

Keywords:human-computer interaction, games
Subjects:G Mathematical and Computer Sciences > G440 Human-computer Interaction
Divisions:College of Science > School of Computer Science
ID Code:29524
Deposited On:15 Nov 2017 07:14

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