A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures

Irving, Andy D. and Turner, Janette K. and Marsh, Maggie and Broadway-Parkinson, Andrea and Fall, Dan and Coster, Joanne and Siriwardena, A. Niroshan (2018) A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures. Health Expectations, 21 (1). pp. 230-238. ISSN 1369-6513

Full content URL: http://onlinelibrary.wiley.com/doi/10.1111/hex.126...

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A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures
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Abstract

Abstract
Background: Patient and public involvement (PPI) is recognized as an important component of high-quality health services research. PPI is integral to the Pre-hospital Outcomes for Evidence Based Evaluation (PhOEBE) programme. The PPI event described in detail in this article focusses on the process of involving patients and public
representatives in identifying, prioritizing and refining a set of outcome measures that can be used to support ambulance service performance measurement.
Objective: To obtain public feedback on little known, complex aspects of ambulance service performance measurement.
Design: The event was codesigned and coproduced with the PhOEBE PPI reference group and PhOEBE research team. The event consisted of brief researcher-led
presentations, group discussions facilitated by the PPI reference group members and electronic voting.
Setting and participants: Data were collected from eighteen patient and public representatives who attended an event venue in Yorkshire.
Results: The results of the PPI event showed that this interactive format and mode of delivery was an effective method to obtain public feedback and produced a clear indication of which ambulance performance measures were most highly favoured by event participants.
Discussion and conclusions: The event highlighted valuable contributions the PPI reference group made to the design process, supporting participant recruitment and
facilitation of group discussions. In addition, the positive team working experience of the event proved a catalyst for further improvements in PPI within the PhOEBE
project.

Keywords:Ambulance service, co-production, health service research, patient and public involvement, pre-hospital health care
Subjects:B Subjects allied to Medicine > B780 Paramedical Nursing
A Medicine and Dentistry > A300 Clinical Medicine
Divisions:College of Social Science > School of Health & Social Care
ID Code:28620
Deposited On:01 Sep 2017 08:17

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