Different or alike? Exploring the psychological contract and commitment of different generations of hospitality workers

Lub, Xander and Bijvank, Marije Nije and Bal, P. Matthijs and Blomme, Rob and Schalk, René (2012) Different or alike? Exploring the psychological contract and commitment of different generations of hospitality workers. International Journal of Contemporary Hospitality Management, 24 (4). pp. 553-573. ISSN 0959-6119

Documents
Lub_etal_2012_IJCHM.pdf

Request a copy
[img] PDF
Lub_etal_2012_IJCHM.pdf - Whole Document
Restricted to Repository staff only

131kB
Item Type:Article
Item Status:Live Archive

Abstract

Abstract
Purpose – This study aims to explore generational differences in the psychological contract of
hospitality employees and work outcomes such as commitment and turnover intention.
Design/methodology/approach – Data were collected in 20 hotels (n ¼ 359) from a four-star hotel
chain in The Netherlands using a self-administered questionnaire. Data were analysed using
MANOVA and post-hoc analysis.
Findings – Findings suggest that opportunities for development and challenge, variation and
responsibility are more important to younger generations of hospitality workers. Generation X placed
high value on work-life balance, autonomy and job security. No differences were found for work
atmosphere, salary and task description. Significantly lower commitment and higher turnover
intention was also found for Generation Y.
Practical implications – The findings provide insight into generational differences in expectations
that hospitality workers have of their employers. This helps managers in developing management
styles as well as human resource policy to better address these expectations.
Originality/value – This study is one of the first to explore the psychological contract in a
hospitality context and contributes empirical evidence to the body of knowledge on generational
differences.

Keywords:Generations
Subjects:N Business and Administrative studies > N200 Management studies
Divisions:Lincoln International Business School
Related URLs:
ID Code:24790
Deposited On:05 May 2017 10:23

Repository Staff Only: item control page