Psychological contract and organizational citizenship behavior: a new deal for new generations?

Lub, Xander D. and Blomme, Rob J. and Bal, P. Matthijs (2011) Psychological contract and organizational citizenship behavior: a new deal for new generations? In: Advances in Hospitality and Leisure. Emerald Press, pp. 109-130. ISBN 9780857247698

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Abstract

This research aims to shed light on organizational citizenship behaviors
(OCBs) of different generations of hospitality workers in relation to
their psychological contract. The psychological contract, which describes
employees’ implicit expectations of their employer, is related to a range of
work-related outcomes such as commitment, turnover intention and OCB.
Yet, virtually no studies have explored the psychological contract or OCB
in a hospitality setting. These topics were approached from a generational
context as a new generation of employees is entering the workplace with a
reportedly different approach to work. Data were collected through faceto-
face surveys on site from a sample (N¼111) in 7 hotels of an
international hotel chain. Findings provide evidence of generational
differences in the content of the psychological contract, as well as the
process through which the psychological contract impacts OCB. In
particular, findings indicate that hospitality managers will increasingly
have to consider motivating their staff through satisfaction of intrinsic
needs for development, job content, and a pleasant working atmosphere.

Keywords:Psychological contract, Generations
Subjects:N Business and Administrative studies > N200 Management studies
Divisions:Lincoln International Business School
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ID Code:24779
Deposited On:11 Nov 2016 09:53

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