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Critical success factors in the chartering phase: a case study of an ERP implementation

Dawson, Julie and Owens, Jonathan D. (2008) Critical success factors in the chartering phase: a case study of an ERP implementation. International Journal of Enterprise Information Systems, 4 (3). pp. 9-24. ISSN 1548-1115


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Item Type:Article
Item Status:Live Archive


Enterprise Resource Planning (ERP) systems are pervasive information systems that have been fundamental in organisations for the past two decades. ERP systems may well count as the most important development in technology in the 1990s’. There are many ERP success stories; equally there are as many failure stories. This paper reviews current literature of the Critical Success Factors (CSF) of ERP implementations. This review will be used in conjunction with the case of a UK furniture manufacturer’s (Company X) implementation of an ERP system. This paper considers the factors that resulted in the failure of the ERP at Company X in the chartering phase of the implementation

Keywords:Enterprise Resource Planning (ERP), Critical Success Factors (CSF), Implementation, Chartering Phase.
Subjects:N Business and Administrative studies > N100 Business studies
Divisions:Lincoln International Business School
ID Code:2390
Deposited On:29 Apr 2010 20:20

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