Development and pilot of clinical performance indicators for English ambulance services

Siriwardena, A Niroshan and Shaw, Debbie and Donohoe, Rachael and Black, Sarah and Stephenson, John (2010) Development and pilot of clinical performance indicators for English ambulance services. Emergency Medicine Journal, 27 . pp. 327-331. ISSN 1472-0205

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Abstract

Introduction: There is a compelling need to develop
clinical performance indicators for ambulance services in
order to move from indicators based primarily on
response times and in light of the changing clinical
demands on services. We report on progress on the
national pilot of clinical performance indicators for English ambulance services.
Method: Clinical performance indicators were developed
in five clinical areas: acute myocardial infarction, cardiac
arrest, stroke (including transient ischaemic attack),
asthma and hypoglycaemia. These were determined on
the basis of common acute conditions presenting to
ambulance services and in line with a previously
published framework. Indicators were piloted by
ambulance services in England and results were
presented in tables and graphically using funnel
(statistical process control) plots.
Results: Progress for developing, agreeing and piloting of
indicators has been rapid, from initial agreement in May
2007 to completion of the pilot phase by the end of
March 2008. The results of benchmarking of indicators
are shown. The pilot has informed services in deciding
the focus of their improvement programme in
2008 and 2009 and indicators have been adopted for
national performance assessment of standards of
prehospital care.
Conclusion: The pilot will provide the basis for further
development of clinical indicators, benchmarking of
performance and implementation of specific evidencebased
interventions to improve care in areas identified
for improvement. A national performance improvement
registry will enable evaluation and sharing of effective
improvement methods as well as increasing stakeholder
and public access to information on the quality of care
provided by ambulance services.

Item Type:Article
Additional Information:Introduction: There is a compelling need to develop clinical performance indicators for ambulance services in order to move from indicators based primarily on response times and in light of the changing clinical demands on services. We report on progress on the national pilot of clinical performance indicators for English ambulance services. Method: Clinical performance indicators were developed in five clinical areas: acute myocardial infarction, cardiac arrest, stroke (including transient ischaemic attack), asthma and hypoglycaemia. These were determined on the basis of common acute conditions presenting to ambulance services and in line with a previously published framework. Indicators were piloted by ambulance services in England and results were presented in tables and graphically using funnel (statistical process control) plots. Results: Progress for developing, agreeing and piloting of indicators has been rapid, from initial agreement in May 2007 to completion of the pilot phase by the end of March 2008. The results of benchmarking of indicators are shown. The pilot has informed services in deciding the focus of their improvement programme in 2008 and 2009 and indicators have been adopted for national performance assessment of standards of prehospital care. Conclusion: The pilot will provide the basis for further development of clinical indicators, benchmarking of performance and implementation of specific evidencebased interventions to improve care in areas identified for improvement. A national performance improvement registry will enable evaluation and sharing of effective improvement methods as well as increasing stakeholder and public access to information on the quality of care provided by ambulance services.
Keywords:ambulance services, prehospital care, performance indicators, clinical performance indicators, quality improvement
Subjects:B Subjects allied to Medicine > B990 Subjects Allied to Medicine not elsewhere classified
A Medicine and Dentistry > A300 Clinical Medicine
Divisions:College of Social Science > School of Health & Social Care
ID Code:2361
Deposited By: Niro Siriwardena
Deposited On:27 Apr 2010 08:01
Last Modified:13 Mar 2013 08:36

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