Evaluation of the Rehabilitation Medicine Community Outreach Team: Lincolnshire

Deville, Jane and Nelson, David and Duff, Carol and Kane, Ros (2015) Evaluation of the Rehabilitation Medicine Community Outreach Team: Lincolnshire. Project Report. University of Lincoln.

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Abstract

The Rehabilitation Medicine Service within United Lincolnshire Hospitals NHS Trust (ULHT) has been running an expanded Community Outreach Team service since November 2014, operating from 4 locations across the county. The expansion aimed to provide an equitable service across Lincolnshire, minimise hospital admissions and ensure patients received a timely discharge back to their homes from the Specialised Rehabilitation Unit. In order to help determine the future of the service ULHT approached the University of Lincoln to conduct an evaluation involving patients, stakeholders and staff.

The expansion of the team appeared to be leading to an increased service across the county and ensuring that it was more equitable across Lincolnshire. Patients were very positive about the time that the team spent with them and the support they received. This was reflected by staff feeling more able to deliver a good quality service to their patients with improved response times and a wider range of therapies available. The benefits of home visits was also stressed by patients, staff and stakeholders. Some patients also talked about the wider impact the service had had on their quality of life.

Stakeholders interviewed had good working relationships with the Outreach Team and communication with patients and carers was positive. There were some issues raised around the team’s name and a re-branding, along with promotion to both stakeholders and patients, may be required.

The majority of patients had only been using the service for the past few months and were unable to comment on any changes which may have occurred since the expansion had taken place. However some stakeholders provided anecdotal evidence that the team were able to deal with more referrals from them and that community admissions to Ashby ward had decreased, however there may be additional factors associated with this.

Staff unanimously agreed that they were now able to provide a better service to patients although they felt communication between the four sites and the way in which data is collected and stored by the Outreach Team both required further improvement.

Overall the evaluation found the Rehabilitation Medicine Community Outreach Team were a very successful team and held in high regard by both their patients and the stakeholders they liaised with.

Keywords:Community, rehabilitation, Lincolnshire, mixed methods
Subjects:A Medicine and Dentistry > A900 Others in Medicine and Dentistry
L Social studies > L510 Health & Welfare
Divisions:College of Social Science > School of Health & Social Care
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http://purl.org/dc/terms/isReferencedbyhttp://eprints.lincoln.ac.uk/26713/
ID Code:19756
Deposited On:09 Dec 2015 11:14

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